NOTICE: High mail volume currently due to interest in our services & products: Thank your your patience, we answer all emails.
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Feb
25
Urgent Technical Support for Customers
Posted by AUTOTOYS.COM STAFF 1 on 25 February 2014 08:19 PM

For CUSTOMERS ONLY - TECHNICAL SUPPORT:

 If you have an technical support issue, or have questions before or during your installation, we ask that you post inside the "customer section" in our forums. The forums are located at http://www.autotoys.info/forum

 We receive thousands of emails through our help desk "each week" -

 ** Our forums are monitored around the clock

 ** New posts and replies are sent directly as a pop up to our Ipads, Cell phones, Computers and every device we own. You post in the customer section in our forums, we will know about it.

 ** Posting in the customer area in our forums bypasses our normal ticket system which contains pre-sales questions, and emails from "non-customers" - Post it in the forums, we know you are a customer and we will respond to your technical question quicker.

 ** The customer section in our forums contains past posts, and stickies which will help you with your installation. Important troubleshooting tips and much more

so, before you submit an email to us -- please post your question in the customer area in our forums instead at http://www.autotoys.info/forum

 - Register a new account in our forums

 - The password to the customer area was 'emailed' to you after your order is completed, and also printed on your hard copy invoice included with your order

 - Keep in mind, this service is restricted to customers who puchased products from us

 


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Nov
13
Hundred of thousands of emails answered a year. See what people are asking us!
Posted by AUTOTOYS.COM STAFF 1 on 13 November 2013 09:08 PM

We are professional 12 volt installers with over 20 years of experience. We sell the products you need for your car. Visitors come to us for expert advice and fittings. See what people are asking us everyday!

 

See http://www.autotoys.info/index.php?/Knowledgebase/List

(newer questions towards bottom of page)

and

Questions asked through product pages here: http://www.autotoys.com/x/all_questions.php

- Need help? Just send us an email or see our faqs or visit our forums at http://www.autotoys.info/forum

- See 200 + of our installation videos at http://www.youtube.com/user/TheAutotoys?feature=mhee

- See our Instagram at http://instagram.com/autotoysdotcom

- See our Blog at http://autotoyscom.blogspot.com/

- See our forums at http://www.autotoys.info/forum

 

 


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Nov
7
Yahoo Email Users & SpamCop (emails bouncing)
Posted by AUTOTOYS.COM STAFF 1 on 07 November 2013 07:58 PM

For users on Yahoo. Your email may be blocked coming back to us, or to other servers. This is related when Yahoo was hacked and they fell onto a black list. If you are having issues, you can always log in at http://www.autotoys.info to reply to our emails

You can read about Yahoo/SpamCop at http://answers.yahoo.com/question/index?qid=20130930183827AALTmWi

and

http://www.networkworld.com/community/blog/spamcop-blocks-yahoo-mail-servers

and

http://community.webfaction.com/questions/13319/spamcop-blocking-yahoo

Yahoo Email Users:

Switch email to another provider, or log in at http://www.autotoys.info to reply to us. You will also be affected by other websites.


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Oct
10
60,000 emails served in 2 years
Posted by AUTOTOYS.COM STAFF 1 on 10 October 2013 12:21 PM

We have served over 60,000 emails in the last 2 years. Even with our extensive Q&A sections in product descriptions, forums, and FAQs. If you have a question about a product before buying, need us to hold your hand, send us an email.

We have over 200 unique 12 volt car electronics installations in our youtube channel now, see our installations at http://www.youtube.com/user/TheAutotoys/videos

Online since 1994, coming up to our 20th year online!


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Aug
29
Log in and registration problems in ticket help desk area fixed
Posted by AUTOTOYS.COM STAFF 1 on 29 August 2013 11:28 AM

After an upgrade to our ticket helpdesk software, users were unable to LOGIN or REGISTER to view old emails. 

The following error was displayed "A Cross Site Request Forgery attempt has been detected; cannot continue with the required action."

We have put a fix in, and all users will be able to log in and register again at www.autotoys.info - You can log in to see all of your emails, old and new.


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