 | what is autotoys.INFO and autotoys.COM, is it the same? |  |
 | autotoys.info is our support site; which includes this help section, email, forums and more. autotoys.info offers support for pre and post sale.
autotoys.com is our main site which includes our tech section and our online storefront.
photos.autotoys |
|
|
| What happened to online chat and support? | |
| We suspending online chat.
Currently we are revising our support help desk, forums and photo gallery. Once that is completed, we will start to introduce some new features for support including an new instant chat service.
If you have a question now |
|
|
| I was logged in, had something in my basket and then it disappeared. What happened? | |
| There is actually several reasons for this:
1. If you have a session open, have products in your cart and/or if you are logged in -- and if you STEP AWAY (run an errand, go to work, pick up kids from school) --- and return later - -it may be possible t |
|
|
| I am having problems with the shopping cart. Either adding products or otherwise to the cart. | |
| Make sure that you allow popups for our site and that your firewall is not on EXTREME (not permitting JAVASCRIPT and COOKIES).
Our site requires cookie usage to track your shopping cart and to identify you from the thousands of other visitors.
|
|
|
| Why was the forum moved? How do I get access? Are my messages still online? |  |
| Our forums were hosted externally. At times it was slow and people complained of problems registering. We gave the company time to resolve issues (a few years actually) -- but we have decided finally to move the forums onto one of our servers so we can ha |
|
|
| Someone told me you had a very cool flash intro. Where can I see this? | |
| We had a flash intro for our site running a few years ago.
If you want to take a look at it, here is the link. Macromedia FLASH support is required.
http://www.autotoys.com/indexflash.html |
|
|
| How do I recover my login information and password | |
| To recover your password, enter your registered email address here
See http://www.autotoys.com/x/help.php?section=Password_Recovery
|
|
|
